Reduce Your Workload with FireScope

FireScope was designed to use automation wherever possible to reduce your workload and help you focus on business driving projects. The solution maintains itself, with the ability to dynamically scale as needed based on the volume of data collected in your environment, concurrent user activity and data retention configurations. Our integration partnerships have also been carefully selected with a focus on opportunities to automate incident response and capacity trends, to enable you to achieve a self-sustaining technology environment.

  • Powerful discovery enables auto-configuration of monitoring of your technology environment, reducing administration workloads.
  • SaaS delivery model eliminates the need to support dozens or hundreds of servers and applications dedicated to monitoring.
  • Ability to automate the process of consuming structured and unstructured data and generate business reports and dashboards eliminates the need to devote hundreds of hours a week to manually aggregate data from various non-integrated applications.
  • Automated maintenance and elastic scalability eliminates maintenance requirements.
  • Bi-directional integration enables FireScope to trigger automation processes in third-party applications such as ServiceNow and others.

Example Use Case: Integration with ServiceNow

Inputs

  • Change Management (RFCs)
  • Service Catalog
  • Incident Related Changes
  • Triggered Automation
1

Web Service Integration

  • New or Modified IT Services and Their Dependencies
  • New or Modified Configuration Items (CIs), CMDB Data
  • ServiceNow Performance Metrics
  • Incident details and other SN data
2

Discovery Enrichment

  • SNMP v3 + Agent + API Discovery
  • Blueprints applied, Service Model retained

Event Management, Analysis

  • Detected events trigger Incident creation in ServiceNow, continuously synced until close.
  • Real-time dashboards, notifications, reports and capacity analysis.
3

Manual Effort = 0

Core versus Chore

IT operators lose too much of their day to "chore" work; touching multiple interfaces to trace performance issues, manually inspecting logs and systems, and updating spreadsheets. No one wants to do this work, and time is wasted that could be better spent on more fulfilling projects that drive revenue or business growth.

FireScope offers a way to automate much of this chore work to help IT operators focus on what's core to the business. With so many ways to access and analyze your technology and business data, FireScope can automate many of the mundane tasks that eat up so much of your day.

  • One FireScope customer saved $499,980 in the first year by reclaiming 200 man hours per week no longer spent troubleshooting issues (Assuming $100k average salary).
  • Another customer saved $349,946 by eliminating 140 man hours per week that had previously been spent manually aggregating data for reports.
  • In another case, $2.0 million in increased revenue was achieved by providing Marketing with faster, deeper access to data to find new opportunities.

Automated Configuration

Project lifecycles have gone from 12+ months to just weeks thanks to emerging automation and cloud technologies. Unfortunately, organizations using legacy monitoring tools require months to configure monitoring for new services, leaving considerable gaps in coverage and consuming hundreds of man hours. Clearly, the modern enterprise needs a monitoring platform that is more agile and requires less manual effort.

FireScope's powerful discovery engine is far and away the most extensive of its kind, leveraging multiple vendor APIs such as those from VMware, NetApp, Cisco and others, as well as physical, virtual and logical topology mapping. When combined with our Blueprint technology, most of the configuration work to monitor your environment is done for you.

  • Powerful discovery enables auto-configuration of monitoring of your technology environment.
  • Discovery utilizes SNMP v1-v3, agents and APIs from VMware, NetApp, Cisco and others to identify all of your critical infrastructure.
  • Blueprints offer mass application of best-practice data collection, event analysis and visualization for identified assets with dynamic configuration based on asset configuration (number of CPUs, applications found, active ports, storage volumes, etc.).
  • Physical, Network, Service and Logical topology mapping of your environment are all performed automatically.