Manage What Matters Now
IT Service Management
"After implementing FireScope, we quickly discovered configuration issues that were affecting service delivery - issues we would have never seen without FireScope."
-J. Holop, CTO, TelScapeThe days when a single server delivered a complete application to the end user are over. Unfortunately, most monitoring and management solutions continue to provide a siloed view of individual assets. This provides little to no insight into how each asset is impacting the performance and deliverability of the larger IT Service they are providing, complicating troubleshooting of incidents and making long term planning an arduous and highly inaccurate task.
A key feature of FireScope Unify is the Service-level perspective it provides to users. This service-level view aggregates event information, performance metrics and security alerts from every component of an IT service, from the underlying network and servers through to the applications, to deliver a complete view into the deliverability and performance of the service as a whole. The end result is faster and more effective incident response, more accurate strategic planning and a user-centric vision of the effectiveness of IT.
FireScope offers two key features to deliver this level of insight:
Service Groups - These containers organize all of your IT assets that contribute to the services your users consume. With Service Groups, you can organize all of your key metrics from your network devices, applications and servers into a single dashboard view.
Policies - Using Event Definitions as building blocks, Policies measure when the service as a whole has been impacted. Using a CRM service as an example, you could create a simple policy that identifies when it takes more than 30 seconds to create a new contact, or a more complex policy that looks at all key performance metrics across all technologies employed and alert you when any of these falls below thresholds. Additionally, policies can have a financial impact, generating a dollar value loss to the business whenever the policy is in violation.
FireScope further distinguishes itself in the arena of IT service management by enabling each user to filter their view of each service based on their operational role. For example, a DBA managing a CRM service can focus his view in such a way that he can see database performance metrics for each database server that contributes to the CRM service. Meanwhile, a network administrator can view the same service from the perspective of how each network component is contributing. For IT leadership, their view may be from an SLA perspective or business impact with few if any technology metrics displayed. This ability to tailor each user's experience to their operational role ensures that each user has instant access to the exact information they need.
Benefits to a Service-Level View of IT Operations with FireScope
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Visibility into how each asset affects other, potentially disparate systems.
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Faster root-cause analysis of incidents.
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Improved capacity and strategic planning.
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Each user can tailor their view to their operational role and focus on the most meaningful metrics and events.
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Aggregate data from your existing point solutions for richer perspectives into service health.
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Fine-grain security model enables detailed control over which assets each user can manage.
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Integrate new assets, regardless of their underlying technology, as they come online with flexible data collection methods.
- Complete solution in a box - FireScope Unify is shipped as a physical appliance, with the complete software stack pre-installed and ready to go. Deployment is as easy as starting the appliance, with no need to purchase additional hardware or software licenses.
- Powerful monitoring and data collection - Over 20+ monitoring protocols and data collection methods enable FireScope Unify to tap into business applications and monitor the underlying infrastructure to provide early warning of health and performance issues, correlated with the business metrics they impact.
- Multi-site aggregation - Child appliances at each of your geographically dispersed locations push data and events to a corporate master for a truly global view of IT operations.
- Enterprise Service Bus (ESB) - Utilize data from your existing monitoring and management solutions, custom applications and more without the need to write scripts or hire expensive consultants.
- Service perspective - Every event and asset is aligned by the service, application or business process they impact, enabling IT operators and leaders to focus on what delivers the most value to the business.
- Business impact analysis - When multiple incidents occur at once, FireScope Unify's business impact analysis puts the event in financial terms based on lost revenue or productivity, thereby helping operators understand which events take priority.
- Dashboards and Analytics - In addition to user customizable dashboards, FireScope Unify includes an inline analytics feature that delivers actionable intelligence with just a few clicks of the mouse.
- Ease of use and customization - Whereas traditional approaches require an army of consultants and programmers for a typical deployment, FireScope Unify is designed to empower the user with interactive wizards, inline help and intuitive forms to make even the most complex task easy.
Single, Complete Solution
