Suncorp, one of Australia's largest diversified financial services groups, achieved real-time business service views of their Guidewire ClaimCenter service in less than 5 days with FireScope Unify.
Recycling and resource management company with over 40,000 customers migrates to managing IT from a business- process perspective with FireScope Unify.
The UK's largest privately owned housebuilding, property development and construction business was looking for a way to aggregate data from multiple sources in order to speed up root-cause analysis and identify the first signs of issues before users were impacted. With FireScope, they found a solution that delivered instant payback.
For Next Action, the leading predictive database marketing services company, technology doesn't just support the business, it is the business. With FireScope in place, every level of the business, from management to technical staff, gained unparalleled visibility into how infrastructure performance and incidents impact revenue.
For this mattress and furniture firm with 114 locations, traditional monitoring wasn't enough. What they needed was a management solution that focused on business services, and helped IT become a competitive advantage.
This case study describes how FireScope Unify helped a global fortune 100 financial services firm avoid hundreds of millions in losses by providing real-time, end-to-end visibility into their business-critical trading platform.
Thriving in the Troubled Economy - 10 Ways You Can Slash IT Costs and Innovate in 2009Cost containment is the top priority for IT shops in 2009. Yet a majority of IT professionals and business leaders expect IT to increase spending on innovation this year. While IT keeps core services running-driving revenue-generating processes, employee productivity, and corporate security-business leaders are also expecting them to deliver more strategic contribution than ever before. Building on Gartner's top 20 cost cutting strategies, this white paper describes ten strategies that enable FireScope customers to recovered over three times their investment and reduced costs by $500,000 in 2009. |
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Going Green Without Losing Your MindHow can IT know which green computing opportunities will deliver the greatest benefit, or even any benefit at all? Additionally, which opportunities offer financial advantage to the business, a question even more important in today's economic conditions? This white paper describes a simple, cost-effective approach to evaluating the myriad of Green computing options available and managing planning and implementation of your green strategy in a budget-friendly, measurable way. |
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Achieve BSM with a Dispersed InfrastructurePoint of sale systems and other customer-facing technology are essential elements in the enterprise’s ability to generate revenue and to manage operations efficiently. Despite their importance, most IT enterprise monitoring systems provide little to no insight into the performance of assets at dispersed locations, such as branch offices and retail locations. Without measurable data on dispersed assets, IT organizations employing a Business Service Management (BSM) approach cannot fully evaluate their impact on revenue and costs. FireScope Sentinel offers a breakthrough that enables even limited IT staffs to extend their view into virtually an unlimited number of assets located anywhere around the globe. |
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Agile BSM Solutions Speed Alignment of IT and Corporate GoalsThis white paper provides a high-level overview of what Business Service Management is, the value it delivers to business, as well as a summary of the biggest hurdles businesses face when trying to achieve BSM. |
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Force Multiply Your Headcount with Web 2.0 TechnologiesYour company has at its disposal a wealth of facts and knowledge gained through years, even decades, of collective experience. The challenge is to make this information easily accessible and, more importantly, actionable for employees at every level. This white paper will describe how Web 2.0 technologies can dramatically enhance productivity and bring new employees up to speed faster. |
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Emerging Security Threats Demand Comprehensive Infrastructure MonitoringA multi-billion dollar cyber crime industry is changing the security landscape. Targeted external and internal attacks that steal intellectual property, customer data, and money are on the rise— impacting corporations’ bottom lines and their reputations with customers. Malicious code is entering the environment more rapidly than patches can be deployed and through avenues that network perimeter monitoring can’t detect. |
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End-to-End Monitoring Is Critical To Meeting End User Expectations Today and TomorrowTo function as Business Partners, IT must provide more than technology. They must fuel productivity by delivering critical services at expected levels. They also must contribute to enterprise strategy, planning for the capacity and services that enable growth. To know they are meeting expectations today and to plan for tomorrow, IT needs an end-to-end infrastructure view that reveals issues as they happen and tracks trends that predict future needs. But, IT groups can’t drain resources just to create a unified view of the environment. FireScope provides a cost-effective solution that collects, analyzes, and reports data from all of IT’s critical systems, delivering the essential business intelligence needed to achieve the Business Partner vision. |
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Realizing ROI from a Comprehensive Monitoring SolutionA single view into the health and security of the IT infrastructure is essential to creating IT efficiency. However, true comprehensive monitoring is inaccessible to many IT organizations due to the labor required to create it manually or the cost of proprietary automation systems. FireScope provides an open source based solution that pays for itself in just months by automating data collection and analysis, enabling more efficient use of existing resources. |