The key to delivering superior online experiences for your users and customers requires analyzing performance from their perspective and measuring applications as a whole instead of a siloed collection of devices and servers. Unfortunately, most solutions take a 'Bottom-Up' approach that starts with network discovery and applies monitoring to everything possible. In this approach, everything looks important, leading IT to waste time and energy troubleshooting issues that have no impact on customers.
FireScope takes a 'Top-Down' approach that starts at the intersection between your technology and your customers. This typically involves starting with key business outcome metrics or User Experiences and moves down the service stack. Because we are starting from business outcomes and user experiences, each asset in the underlying environment can be managed in a more meaningful manner; specifically how that asset contributes to user experiences and business outcomes. As a result, IT can directly attribute which events are impacting customers and which can be de-prioritized, leading to more efficient operations.
For more information, we invite you to read our technical white paper Anatomy of a Top-Down Approach that describes in great detail our unique approach.